Last updated: November 20, 2025
Tyjera Einzelunternehmen
Trabener Str. 15A, 14193 Berlin, Germany
Tax Number: 24/367/00421
Phone: +49 179 4181964
Email: [email protected]
Website: https://tyjera.com
We operate the website https://tyjera.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). Tyjera provides a business management platform for beauty and styling services, including appointment scheduling, customer management, business analytics tools, online appointment booking system, customer and staff management tools, business analytics and reporting, custom website creation and hosting.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Tyjera Einzelunternehmen, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
Solely for your internal business purpose. Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected]
If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
We welcome your feedback and suggestions about our Services. If you choose to submit specific ideas, suggestions, feature requests, or other feedback about the Services ("Feedback"), you grant us a perpetual, worldwide, royalty-free, non-exclusive license to use such Feedback for any purpose, including improving and developing our Services. This license does not transfer ownership of your Feedback to us, and you remain free to use your Feedback for any other purpose.
You are responsible for any Feedback you provide. By sending us Feedback, you represent and warrant that:
You are solely responsible for your Feedback and agree to indemnify us for any losses we may suffer because of your breach of these warranties.
By using the Services, you represent and warrant that:
If you are using the Services for commercial purposes (operating a barbershop, salon, or service business), you additionally represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). For business customers, we may also report violations to relevant regulatory authorities.
Tyjera is the sole data controller under GDPR Article 4(7) for all customer appointment data processed through the Services. Tyjera determines:
You must immediately notify Tyjera at [email protected] if you:
You must provide such notification within 24 hours of becoming aware of the incident.
If a customer contacts you about their personal data (access request, deletion request, correction request), you must:
As a business customer, you are NOT required to:
Tyjera's Privacy Policy (available at [link]) governs all customer data processing.
When interacting with your customers, you should inform them that:
[Your Business Name] uses Tyjera to manage appointments. Your data is protected by Tyjera's Privacy Policy. Learn more at [link].
Material violations of these data protection obligations may result in:
You agree to indemnify Tyjera for any losses, damages, fines, or penalties resulting from your violation of these data protection restrictions.
Upon termination of your account:
We accept various forms of payment including credit cards, debit cards, and other payment methods as displayed during the checkout process.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Euros.
You agree to pay all charges at the prices then in effect for your purchases and any applicable fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Subscriptions automatically renew for equivalent periods unless you cancel before the renewal date. We will send renewal reminders at least 30 days before your subscription expires. You may cancel your subscription at any time by contacting us at [email protected], and your cancellation will take effect at the end of the current paid term. No charges will be made for the subsequent period after cancellation is received.
All purchases are non-refundable. You can cancel your subscription at any time by contacting us through the contact information provided below. Your cancellation will take effect at the end of the current paid term.
If you have any questions or are unsatisfied with our Services, please email us at [email protected].
You may cancel your subscription at any time by contacting us directly.
Alternatively, you may send written notice to our postal address: Tyjera Einzelunternehmen, Trabener Str. 15A, 14193 Berlin, Germany.
Your cancellation will take effect at the end of the current paid term. You will continue to have access until that date.
We are working on implementing a self-service cancellation button in your account dashboard to comply with German law (§ 312k BGB). Until this feature is available, please use the contact methods above.
We may, from time to time, make changes to the subscription fee. We will communicate any price changes to you at least 30 days before they take effect. If you do not agree to the new fees, you may cancel your subscription before the change takes effect.
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Services, you agree not to:
The Services do not currently offer users the ability to submit or post content publicly. Any data or information you provide is used solely for the operation of your account and the Services provided to you.
You and the Services agree that we may access, store, process, and use any information and personal data that you provide in accordance with the terms of the Privacy Policy and your choices (including settings). By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
We reserve the right, but not the obligation, to:
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.
WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
For details, see the Privacy Policy Section 6 (Data Retention) and Section 9 (Your Privacy Rights).
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.
You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
These Legal Terms are governed by and interpreted following the laws of Germany, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country of residence.
Tyjera Einzelunternehmen and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Berlin, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in Germany, or in the EU country in which you reside.
These Terms and any disputes arising from them shall be governed by German law. You retain all mandatory consumer protection rights under German and EU law.
You may bring claims in:
The European Commission provides information on consumer redress in the EU. The Online Dispute Resolution (ODR) platform was discontinued as of July 20, 2025. A list of consumer dispute resolution bodies in Member States is available here: Consumer Dispute Resolution Bodies in the EU
We do not participate in alternative dispute resolution procedures before consumer arbitration boards and are not obligated to do so under German law. However, we are committed to resolving consumer complaints fairly and may agree to voluntary mediation in specific cases.
Nothing in these Terms affects your statutory consumer rights under German or EU law, including:
If you are a consumer located in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days from:
To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., letter sent by post, email). You may use the model withdrawal form below, but it is not obligatory.
Contact for withdrawal:
Email: [email protected]
Post: Tyjera Einzelunternehmen, Trabener Str. 15A, 14193 Berlin, Germany
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
The right of withdrawal does not apply to:
If you wish to withdraw from the contract, you may use this form:
--- To: Tyjera Einzelunternehmen, Trabener Str. 15A, 14193 Berlin, Germany Email: [email protected] I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: - Service: _______________ - Ordered on: _______________ - Name of consumer(s): _______________ - Address of consumer(s): _______________ - Signature of consumer(s) (only if this form is notified on paper): _______________ - Date: _______________ (*) Delete as appropriate ---
If you are using our Services for your trade, business, craft, or profession, we agree to first attempt to resolve any dispute, controversy, or claim informally for at least thirty (30) days before either party pursues formal legal action. Such informal negotiations commence upon written notice from one party to the other.
If the dispute cannot be resolved informally, either party may pursue claims in the competent courts in Berlin, Germany.
German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Nothing in this dispute resolution clause shall prevent either party from:
If you are a consumer located in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
If you are a consumer (not using the Services for commercial purposes), the following disclaimers are subject to mandatory consumer protection rights under German and EU law. You retain all statutory warranty rights (Gewährleistungsrechte) under the German Civil Code (BGB), including rights for defects, non-conformity, and lack of promised qualities. Nothing in this section limits these mandatory consumer rights.
The following disclaimers apply to the fullest extent permitted by law.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
IMPORTANT: These disclaimers do not apply to the extent prohibited by law, including for gross negligence, intentional misconduct, personal injury, or breach of essential contractual obligations (Kardinalpflichten).
Nothing in these Terms limits or excludes our liability for:
If you are a consumer, the limitations below apply only to the extent permitted by German consumer protection law (BGB §§ 474 ff.). You retain all mandatory statutory rights.
The following limitations apply for business customers to the extent permitted by law:
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR €500.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
IMPORTANT: These limitations do not apply to the extent prohibited by law, including for gross negligence, intentional misconduct, personal injury, or breach of essential contractual obligations (Kardinalpflichten).
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.
You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
This section applies only if you are a California resident.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Tyjera Einzelunternehmen
Alexander José Polanco
Trabener Str. 15A
14193 Berlin
Germany
Phone: +49 179 4181964
Email: [email protected]